Regional Operations Coordinator
6 days ago
Job Overview
We are seeking a highly skilled Operations Process Manager to join our Regional Operations Center of Excellence team.
The successful candidate will be responsible for overseeing the entire driver operations process from application receipt to activation, enhancing acquisition and onboarding systems for improved efficiency and reliability.
Key Responsibilities:
- Oversee the entire driver operations process from application receipt to activation, enhancing acquisition and onboarding systems for improved efficiency and reliability.
- Collaborate with other departments and teams across all markets of Grab to improve workflows, helping driver acquisition and training.
- Manage 3rd party vendors' performance and serve as a level 2 escalation in areas like acquisition, driver documentation, system setup, compliance checks, onboarding support, issue resolution, and feedback collection.
Requirements:
- Bachelor's degree in Business Administration, Supply Chain Management, or related field.
- 5+ years of experience in data analytics and process improvement role will be crucial.
- 3+ years of BPO, customer service, support, training, and quality experience will be an advantage.
- Proficiency in spreadsheet and database management, with the ability to manage large datasets.
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