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Operations Management Leader

3 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time

We're seeking a talented and experienced Operations Management Leader to join our team at MCI As a BPO Operations Director, you'll be responsible for overseeing contact center operations, managing a team of supervisors, and implementing strategic sales plans to drive business growth and improvement.

Duties and Responsibilities:
  • Manage contact center operations, including supervising a team of supervisors and ensuring smooth day-to-day operations
  • Develop and implement operational strategies that drive business growth and improvement
  • Implement strategic sales plans, working closely with cross-functional teams to ensure alignment and execution
  • Analyze and interpret data to identify trends and areas for improvement, making recommendations to senior leadership
  • Collaborate with internal stakeholders to develop and implement process improvements, ensuring seamless execution and minimal disruption

If you're a seasoned operations professional with a passion for driving business growth and improving customer experience, we want to hear from you