Application Support Professional

2 weeks ago


Paranaque City, Calabarzon, Philippines Straive Full time
About the Job

Straive is seeking an experienced IT Service Desk Expert to join our team. As a Help Desk Manager, you will be responsible for managing and resolving technical issues, as well as providing exceptional support to our users.

Responsibilities and Expectations
  1. Process Documentation: Document processes and procedures to improve efficiency and reduce errors.
  2. Training Sessions: Conduct training sessions for new hires or junior team members to help them get up to speed.
  3. Quality Assurance: Participate in quality assurance activities, such as reviewing tickets or testing new features.
  4. Project Assistance: Assist with small projects or tasks, such as data entry or research.

The successful candidate will have a strong background in IT support, excellent communication skills, and be able to work well in a fast-paced environment.



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