Customer Service Representative

2 weeks ago


Santa Maria, Davao, Philippines MS Convergence Corp. Full time
Key Responsibilities:

• Provide exceptional customer service to internal and external clients via incoming calls, emails, and other communication channels.

• Utilize strong problem-solving skills to resolve customer inquiries and issues in a timely and professional manner.

• Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints.

• Develop and maintain a thorough understanding of company products and services to effectively address customer needs.

• Foster strong relationships with customers to drive customer satisfaction and loyalty.

Requirements:

• Graduate with a bachelor's degree in a related field.
• At least one year of experience in a customer-facing role, preferably in a related industry.
• Proficient in Microsoft Office and other productivity software.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

• Competitive compensation package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

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