Technical Solution Architect

4 weeks ago


Cebu City, Central Visayas, Philippines Your Go to Recruiter Full time
Job Description:

We are seeking a skilled Technical Solution Architect to join our team at Your Go-to Recruiter. In this role, you will design and implement functional contact flows that enable our hosting customers to reach the best agent for their needs. You will also be responsible for fixing bugs and implementing changes in a timely manner.

Key Responsibilities:
• Design and implement API calls to different business systems
• Maintain existing flows, rights groups, configurations, and additional apps within our contact center solution
• Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc.
• Develop, maintain, and improve our existing toolchain (e.g., Genesys Cloud, Git, Terraform, Vault)
• Support and advise customer care units to improve business efficiency
• Take part in on-call duty to maintain 24/7 availability
• Continually learn new technologies

Requirements:
• Experience in at least one scripting language (e.g., Javascript, Python, ...), including testing and debugging your code after deployment
• Familiarity with contact center / call center operations
• Strong communication skills to communicate technical details to a layman audience
• Understanding of different operating systems
• Ideally, experience in telephony systems and SIP
• Ideally, basic knowledge of MySQL or PostgreSQL
• Knowledge about data compliance (GDPR) is a plus

What We Offer:
• Competitive salary: $120,000 - $180,000 per year, depending on location and experience
• Opportunity for remote work
• Chance to be part of a team shaping how customer care is handled on a worldwide scale

How to Apply:
Please submit your application, including your resume and a cover letter, to increase your chances of being considered for this exciting opportunity.

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