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Transportation Operations Manager
1 week ago
About GrabTaxi Holdings Pte. Ltd.
Grab is Southeast Asia's leading superapp, providing a range of services including transportation, food delivery, and logistics. Our team plays a vital role in ensuring the seamless integration and management of driver-partners across various transport modes and deliveries.
The Driver Operations team focuses on two primary pillars: Driver Acquisition and Maintenance – Ensuring a steady supply of high-quality driver-partners through targeted recruitment strategies; and Driver Engagement – Fostering strong relationships with driver-partners to enhance retention, satisfaction, and compliance.
Job SummaryThis role will oversee both acquisition and engagement efforts in South Luzon, including supporting the Grab Driver Center (GDC). The ideal candidate will be responsible for driving growth, engagement, and operational excellence of Grab's driver-partner community in the region.
Main ResponsibilitiesDevelop and execute localized recruitment strategies to ensure a steady pipeline of driver-partners for transport and delivery services.
Oversee end-to-end onboarding processes, including document verification, training, and platform activation.
Identify new acquisition channels and collaborate with central and other regional teams to optimize outreach efforts and learn best practices.
Work closely with GDC staff to streamline processes and improve efficiency.
Acquisition targets
Engagement levels
Operational KPIs
