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Vendor Management Lead

2 weeks ago


Manila, National Capital Region, Philippines Shopee Full time

We are seeking a results-driven Cluster Lead for Vendor Operations to join our dynamic e-commerce platform at Shopee. In this role, you will lead a team of Vendor Operations Customer Facing Specialists and oversee the onboarding process for new shops.

The ideal candidate will have a strong background in brand management, vendor operations, or supply chain management and possess excellent communication and negotiation skills.

  • Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with our brands.
  • Oversee the onboarding process for new shops, ensuring seamless integration into our platform. Provide training and support to help brands navigate our systems and processes.
  • Analyze shop performance metrics, including but not limited to fulfillment rates, product quality, and customer feedback. Implement strategies to improve vendor performance and compliance with company standards.

Responsibilities:

  • Act as the point of escalation for complex brand-related issues. Collaborate with cross-functional teams to resolve disputes, address fulfillment concerns, and ensure timely and accurate services.
  • Identify opportunities for process improvements within the vendor operations workflow. Implement automation and efficiency measures to streamline operations and enhance brand satisfaction.
  • Generate regular reports on shop performance, compliance, and operational efficiency. Provide insights to management for decision-making and strategic planning.

Requirements:

  • Bachelor's degree in Business, Operations Management, or a related field.
  • Proven experience in brand management, vendor operations, supply chain management, or a related field.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and negotiation skills.