Reliability and Operations Specialist

6 days ago

Cebu City, Central Visayas, Philippines Full Scale Full time

About Full Scale: Full Scale is a dynamic and fast-paced tech company in the Philippines, dedicated to delivering cutting-edge solutions to our clients.

Job Description:

We are seeking a seasoned Associate Site Reliability Engineer to join our team, focusing on ensuring the reliability, performance, and efficiency of our platform.

  • You will work collaboratively with our platform evolution team to design and implement solutions that meet our customers' needs.
  • You will have the opportunity to work with a diverse set of technologies, influence our technical direction, and make a tangible impact on our platform's performance and reliability.
Responsibilities:

The key responsibilities of this role include:

  • Designing, implementing, and maintaining highly scalable and resilient systems
  • Executing initiatives to reduce toil through automation and process improvements
  • Aiding in executing performance optimization initiatives to enhance system efficiency and user experience
  • Architecting and implementing robust, secure, and scalable software solutions to support our platform
  • Continuously improving our secure, performant platform that supports tens of millions of end users
  • Developing and implementing strategies to optimize infrastructure costs without compromising reliability or performance
  • Driving continuous improvement in observability, including metrics, logging, and tracing to enhance system visibility and troubleshooting capabilities
  • Assisting in implementing CI/CD pipelines to enhance deployment velocity while maintaining system stability and reliability
  • Designing and implementing sophisticated SLOs and SLIs to better align with business objectives
  • Constantly looking for opportunities to automate and optimize
  • Contributing to alert management and incident response processes, reducing alert fatigue and minimizing MTTR
  • Establishing monitoring systems to ensure the health, performance, and reliability of our platforms
  • Collaborating with development teams to build reliability and operability into services from the ground up
Requirements:

To be successful in this role, you will need:

  • At least 2 years of experience in SRE, Production Engineering, or DevOps roles
  • Familiarity with modern observability practices and tools (e.g., Grafana, Prometheus, TICK stack, ELK stack, distributed tracing)
  • Experience with at least one major cloud platform and ability to design and troubleshoot multi-cloud architectures
  • A proven track record of significantly reducing toil and improving system reliability in large-scale environments
  • Demonstrated experience in performance tuning and cost optimization for large-scale systems
  • A proactive approach with natural problem-solving abilities, an inquisitive personality, and a continuous learning approach
  • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
  • Proven ability to drive adoption of SRE best practices across an organization
  • Experience with a Kubernetes environment at a large scale
  • On-call experience in critical services with good troubleshooting skills
Desired Experience:

Prior experience in the following areas would be beneficial:

  • Programming skills in languages commonly used for SRE tasks (e.g., Python, Go, Bash)
  • Understanding of Linux/Unix systems and networking principles
  • Proven ability to design and implement robust CI/CD pipelines
  • Experience with containerization and orchestration technologies, particularly Kubernetes
  • Experience in implementing and managing large-scale distributed systems
  • Track record of driving adoption of SRE best practices across an organization
  • Experience participating in major incident responses
  • Experience defining and implementing Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
Benefits:

As a valued member of our team, you can expect:

  • Permanent Work-from-home/Work-anywhere in the Philippines
  • Work-from-home allowance
  • Health Insurance on day 1 of employment with free three (3) dependents
  • Group Term Life Insurance
  • A laptop and other equipment
  • Other top benefits

About Full Scale: At Full Scale, we recognize the importance of employee well-being and strive to provide a supportive work environment.

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