Customer Support Team Member

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $75,000 - $111,000
Customer Support Professional Opportunity

We are seeking an experienced Customer Support Specialist to join our world-class support team.

This role is critical in providing users with a superior customer experience, ensuring every user feels heard and valued, and representing the brand online at all times.

In the last 2 years, we've grown from $0 to multi-8-figure revenue and need a driven and knowledgeable specialist to take our customer experience to the next level.

What can you expect if you join us?

  • A fast-growing and innovative DTC brand with multiple 8-figure revenues in 2 years.
  • Experienced founders team with collective experience of over $700M+.
  • A self-improvement-driven culture of top A-players in their respective fields. Think of it like a Major League sports team.
  • We strive for excellence and have a great time doing it.
  • We encourage each other to become better versions of ourselves. The work environment is 100% remote and micromanagement-free.

Key Responsibilities:

  • Customer Experience: Provide users with a superior customer experience via live chat, phone, and email.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management: Collaborate with internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely resolutions.
  • Documentation & Reporting: Document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear feedback to the support team and leadership to help improve processes and prevent future complaints.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and suggest new automations to improve efficiency.

Core Skills and Competencies:

  • Exceptional verbal and written communication in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.
  • A strong commitment to delivering exceptional customer service.
  • The ability to combine human empathy with effective use of technology and automation.
  • The ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to continuously learn and improve.

Qualifications:

  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and the ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems.
  • Prior experience in the US e-commerce market is preferred.
  • An outstanding command of the English language, both written and spoken.
About This Role

This is a fantastic opportunity for an experienced Customer Support Specialist to join our growing team and take our customer experience to the next level.

If you're passionate about delivering exceptional customer service and working in a dynamic, innovative environment, we encourage you to apply.

Key Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Experience working in a customer-facing role.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability in a fast-paced environment.

This is a challenging and rewarding role that requires a high level of dedication and expertise. If you're up for the challenge, please submit your application.

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