Senior Transformation Manager

5 days ago


Taguig, National Capital Region, Philippines WTW Full time

WTW seeks a seasoned transformation expert to drive strategic change initiatives within our Insurance Broking Operations. The ideal candidate will enhance operational excellence, foster innovation, and deliver impactful transformation projects.

Key Responsibilities:
  • Transformation Roadmap: Develop and execute a comprehensive transformation roadmap for Insurance Broking Operations, aligned with organizational objectives.
  • Process Optimization: Lead end-to-end process optimization initiatives to enhance efficiency, accuracy, and customer satisfaction.
  • Technology Adoption: Drive the adoption of innovative tools, technologies, and methodologies to future-proof operations.

The Requirements:

  • 12+ years of experience in operations management, transformation, or project and program management, preferably in insurance broking or financial or tech-enabled industries
  • Proven track record of successfully delivering large-scale transformation projects
  • Strong expertise in Lean, Six Sigma, or equivalent methodologies (certification preferred)
  • Solid understanding of insurance broking operations, regulatory landscape, and industry best practices
  • Experience with technology-led transformations, including automation, workflow tools, and data analytics platforms
  • Able to thrive in a fast-paced and high-pressure environment
  • Highly developed critical thinking and analytical skills
  • Excellent interpersonal skills and a collaborative management style


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