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Financial Support Associate

3 weeks ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

HCL Technologies Philippines Inc is a leading IT solutions company seeking a Financial Support Associate to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and have a keen eye for detail.

In this role, you will be responsible for providing financial support to our customers, resolving account discrepancies, and ensuring timely payment arrangements. You will work closely with the sales personnel, billing administrators, account managers, and cash application teams as well as customers.

Key Accountabilities:
  • Review customer complaints and research account discrepancies with appropriate internal and external teams to drive receivables resolution and bring accounts current.
  • Responsible for the collection and account resolution of customers with delinquent accounts to provide solutions, customer service, and assistance in settling customer complaints and problem accounts.

We offer a competitive salary and benefits package. If you are a dedicated professional who is passionate about delivering exceptional customer service, we encourage you to apply.