Customer Service Representative

1 month ago


Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Red Fu Entertainment Technologies Corp. As a key member of our support team, you will be responsible for providing exceptional support to our players, ensuring their gaming experience is enjoyable and hassle-free.

Key Responsibilities
  • Problem Resolution: Handle player complaints, resolve disputes, and provide solutions to their concerns regarding gameplay or transactions.
  • Live Chat and Email Support: Provide real-time support through live chat, email, and sometimes phone, ensuring timely and accurate responses.
  • Technical Troubleshooting: Assist players with technical issues such as login difficulties, software glitches, and connectivity problems.
  • Promotions and Bonuses: Explain promotional offers, bonuses, and loyalty programs to customers, ensuring they understand terms and conditions.
  • Fraud Prevention: Monitor suspicious activities and report potential fraudulent behavior to the relevant team for investigation.
  • Account Verification: Assist with player identification, KYC (Know Your Customer) processes, and account verification to ensure compliance with regulations.
  • Feedback Collection: Gather player feedback on their gaming experience and report suggestions for improvement to the management team.
  • Compliance Awareness: Ensure customers understand the rules and regulations, including responsible gaming practices, to promote fair and safe play.
  • Reporting: Document and escalate unresolved or complex issues to higher-level support or technical teams.
  • Social Media Management: Responsible for managing the company's social media platforms, promoting and marketing the company's products.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical skills and knowledge of gaming platforms.
  • Ability to maintain confidentiality and handle sensitive information.
  • Strong analytical and problem-solving skills.


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