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3 days ago
Neksjob Corporation is dedicated to transforming customer experiences through innovative speech analytics solutions. We are seeking an accomplished Speech Analytics Specialist to join our team.
Key Responsibilities:The successful candidate will be responsible for driving business growth through data-driven insights. Key responsibilities include:
- Speech Analytics Implementation: Implement and maintain speech analytics software, develop and manage speech analytics models, and ensure data integrity within the system.
- Data Analysis & Insight Generation: Analyze large volumes of call data to identify trends, patterns, and insights, generate reports and dashboards to communicate findings, and provide actionable recommendations to improve customer service, sales, and compliance.
- Cross-Functional Collaboration: Work closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions, participate in strategy meetings to align speech analytics objectives with business goals.
- Continuous Improvement: Monitor and refine speech analytics processes and models to enhance accuracy and relevance, stay updated with the latest trends and advancements in speech analytics technology.
- Training & Support: Train team members and stakeholders on how to use speech analytics tools and interpret results.
Requirements:
- Minimum 3 years of experience in speech analytics, speech data analysis, or a related field.
- Experience with NLP and experience on at least one speech analytics platform.
- Experience in Customer Service / Customer Care industry.
- Bachelor's degree in any discipline.
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