Senior Collections Specialist

2 days ago


Makati City, National Capital Region, Philippines beBeeCollections Full time ₱800,000 - ₱1,200,000
Job Title: Collections Officer

This position is responsible for supervising and mentoring a team of collections agents to ensure that all activities are conducted in accordance with performance standards.

  1. The job holder will participate in team planning to develop strategies for improving collection rates and achieving goals.
  2. They will be responsible for monitoring the performance of external skip tracing service providers, including accounts endorsement.
Key Responsibilities:
  • Manage the performance of assigned agents, providing regular feedback and coaching to improve productivity and achieve set targets.
  • Review and analyze agent accounts to ensure that all accounts are worked on and productivity standards are met.
  • Liaise with other departments, branches, or units regarding collection concerns and maintain constant communication with the branch.
Requirements:
  • Bachelor's degree holder; preferably graduate of business course.
  • Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes and systems are preferable.
  • At least 2 years experience in collections, preferably from a credit card company or bank.
  • Proficient MS Office computer skills, including Word, Excel, and PowerPoint.
Qualifications:
  • Knowledge in automated dialer system and vendor management are highly advantageous.
  • Willing to work onsite 100%.

Note: This description has been rephrased to meet the requirements and make it concise while still conveying the necessary information.



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