Cleaners Service Representative Coordinator
7 days ago
About Anytime Cleaners Corp.
We are a reputable cleaning services company committed to delivering premium quality solutions and exceptional customer experiences.
Job Overview
This role requires a skilled Customer Support Representative Coordinator who can manage multiple tasks, prioritize responsibilities, and maintain open communication channels with clients.
Main Responsibilities
- Clients Engagement: Build strong relationships with existing and prospective clients through regular interactions and personalized service.
- Business Development: Identify new business opportunities, source leads, and collaborate with colleagues to drive sales growth.
- Issue Resolution: Address client complaints promptly, professionally, and efficiently to maintain high levels of customer satisfaction.
- Follow-up Activities: Regularly follow up on pending client inquiries to ensure timely resolution and maintain open communication channels.
- Promotional Activities: Participate in promotional activities such as sending targeted campaigns to past and declined clients via text or email.
- Schedule Management: Update calendars accurately and maintain records of client schedules.
- Cost Estimate Preparation: Prepare detailed cost estimates for clients and submit them to management for approval.
- Janitorial Services Coordination: Coordinate with the janitorial department to ensure seamless delivery of services.
- Report Generation: Generate and submit weekly reports on tele-sales activities.
- Quotations and Customer Feedback: Prepare quotations for repair materials and collect customer feedback to improve services.
- Sales Performance and Client Retention: Focus on increasing sales, repeat clients, and clients in OTC while meeting or exceeding monthly target quotas.
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