IT Infrastructure Specialist
1 month ago
Job Summary: We are seeking an experienced IT Infrastructure Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our infrastructure team, you will be responsible for ensuring the smooth operation of our clients' software, hardware, and network systems.
About Us: At BEST CAREERS AND OPPORTUNITIES, we pride ourselves on delivering exceptional service to our clients. Our commitment to excellence has earned us a reputation as a trusted partner in the industry.
Salary: The estimated annual salary for this role is between $40,000 and $60,000, depending on experience.
Key Responsibilities:
- Resolve and maintain clients' software, hardware, and network-based issues in a timely manner.
- Act as a custodian of clients' network, server, system, storage, platform, infrastructure, and other equipment to ensure proper functioning and upkeep.
- Monitor and manage ticket requests from end-users, ensuring prompt response and resolution within defined SLAs.
- Perform root cause analysis and create action plans to resolve complex issues.
- Provide 100% adherence to timeliness and manage client expectations to prevent escalations.
- Install and configure software and hardware requirements based on service requests.
- Manage application and user access as per client requirements.
- Coordinate with on-site teams for complex problem resolution.
- Review logs and ensure all service requests/issues are resolved in a timely manner.
Requirements:
- Bachelor's degree in Computer Science or related field.
- At least 2 years of experience in IT infrastructure management.
- Excellent technical knowledge of devices, networks, and systems.
- Strong problem-solving and analytical skills.
- Effective communication and interpersonal skills.
Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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