Executive Director of Client Services

2 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time
Job Overview

The Client Services Director role is a pivotal position within KMC Solutions, driving the success of our business through exceptional client relationships and service delivery.

Key Responsibilities
  • Led a team of professionals in managing service delivery and account management, ensuring seamless execution and maximum client satisfaction.
  • Built and maintained strong relationships with key clients, providing strategic solutions to drive growth and retention.
  • Served as the primary point of contact for client escalations, ensuring timely and effective resolution.
  • Developed tailored strategies to meet client objectives, optimizing their operations and enhancing their business performance.
  • Managed the profit and loss of assigned verticals, planning budgets and executing cost-efficient projects.
Scope: Service Delivery
  • Provided industry insights during business reviews, enhancing client confidence and partnership value.
  • Undertook initiatives to improve Account Management performance, delivering creative solutions and ensuring customer satisfaction.
  • Delivered presentations to internal stakeholders and client executives, assessing service performance and identifying growth opportunities.
  • Completed administrative tasks, monitoring and assessing the efficiency of client service processes.
Scope: Team Management
  • Oversaw the development of the Client Services Team's skills, leadership, and business acumen.
  • Fostered a well-defined Communication and Engagement model, ensuring team members understood business performance and client needs.


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