
High-Quality Customer Experience Manager
1 day ago
Customer Support Specialist
We are seeking a highly experienced professional to lead and manage our customer service function. As a Customer Service Lead, you will be responsible for delivering high-quality support experiences to our clients and partners.
Key Responsibilities- Lead and manage the customer service function to deliver exceptional support experiences
- Develop and implement customer service strategies and standards to align with business goals and customer expectations
- Monitor and analyze customer service metrics to identify areas for improvement and drive team performance
- Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction
- Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role
- Strong understanding of customer service practices and customer journey management within tech or SaaS companies
- Previous experience in the insurance or InsurTech space is a strong advantage
- Proven track record of leading and scaling customer service operations in a fast-paced environment
- Fully Remote Work Arrangement
- Flexible Leave Policy
- Diverse and Inclusive Workplace
- Competitive Remuneration Package
- Performance Bonus
- Stock Options after 6 months
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