Post-Settlement Support Associate

6 days ago


Manila, National Capital Region, Philippines GBSS Full time

Job Overview:

We are seeking a highly skilled and customer-focused professional to join our team as a Post-Settlement Support Associate.

  • As a key member of our team, you will be responsible for providing exceptional post-settlement support to our customers, brokers, and internal teams.

Key Responsibilities:

  1. Serve as the primary point of contact for post-settlement inquiries.
  2. Process loan administration requests, including loan payouts and statements, amortization schedules, direct debits, and loan variations.
  3. Manage substitution of security and asset swaps.
  4. Handle liquidation notices and ensure timely responses.
  5. Oversee end-of-loan activities, including discharges and issuance of termination notices.
  6. Process credit reference requests through the AFIA Credit Reference Scheme.
  7. Address customer disputes with professionalism and efficiency.
  8. Ensure compliance with company policies, procedures, and industry regulations.


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