Regional Customer Support Leader

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱5,000,000 - ₱7,000,000

We are seeking a seasoned professional to lead our Customer Support team. As a Regional Customer Support Manager, you will be responsible for the success of our AMER & EMEA-time zone support team.

Key Responsibilities:
  • Develop and grow a high-performing support team with uniquely skilled and talented individuals.
  • Establish an inclusive, collaborative, and productive team culture that fosters growth and development.
  • Continuously improve team performance through active coaching, skill development, and goal setting.
  • Ensure excellence in customer interactions across multiple channels, including phone, email, chat, and zoom.
  • Deliver seamless experiences with other teams to facilitate account management, churn mitigation, and product onboarding.
Benefits:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development through ongoing training and education.
  • Flexible work arrangements and hybrid work options.
  • State-of-the-art security and game rooms for relaxation and recreation.
  • Access to inspiring workspaces and unlimited barista coffee and booze.
Requirements:
  • Proven experience in customer support leadership roles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to adapt to changing priorities and deadlines.
  • Strong analytical and decision-making skills.
What We Offer:
  • A supportive community that values diversity and inclusion.
  • Global impact and opportunities for professional growth.
  • Competitive compensation and benefits package.
  • Flexible work arrangements and hybrid work options.

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