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Call Center Associate

3 weeks ago

Cebu City, Central Visayas, Philippines TORCH SOLUTIONS Full time
About the Role

We are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our call center team, you will be responsible for handling inbound and outbound calls, providing exceptional service and support to our customers.

Key Responsibilities:

  • Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
  • Providing information about products and services, and resolving customer issues.
  • Handling customer complaints, providing appropriate solutions and alternatives within time limits; following up to ensure resolution.
  • Identifying and escalating priority issues to the appropriate team member.
  • Meeting and exceeding performance targets, including call handling metrics, customer satisfaction, and quality assurance standards.