Freelance Support Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomer Full time $40,000 - $50,000
Job Description

We are seeking a highly skilled and dedicated Freelance Support Specialist to join our team. As a key member of our support department, you will be responsible for providing exceptional customer service and support to our clients across various industries.

Responsibilities
  • Respond to customer inquiries via multiple channels (email, chat, phone, social media)
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours

Support Ticket Management

  • Monitor and respond to support tickets in various CRM systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution

Technical Assistance

  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides

Administrative Support

  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with various administrative tasks to support team efficiency

Process Improvement

  • Identify recurring issues and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance customer support processes
Requirements
  • At least 1 year of experience in a customer support role or a similar role
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced, dynamic environment
Benefits
  • Work-from-home setup: computer with at least 8GB RAM, Intel i5 core processor/AMD Ryzen 5 Processor and internet speed of at least 40MBPS
  • Quiet, dedicated workspace at home
  • Starting rate of $5 per hour, with potential for growth based on performance and experience
What We Offer
  • Flexibility to work from home and set your own schedule
  • Opportunity to work with diverse clients and projects
  • Professional development opportunities to enhance your skills and career

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