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Risk Management Strategist

1 week ago

Angeles City, Central Luzon, Philippines Ignition Full time

About Ignition

We are a leading revenue generation platform for accounting and professional services businesses.

Our mission is to spark greater efficiency and profitability by automating and optimizing proposals, billing, payments, and workflows in a single platform that fits seamlessly into existing technology stacks.

We empower 7,250+ businesses to reach their full revenue potential and have enabled them to generate over US $8b in revenue via the platform.

Job Description:

We are looking for a Fraud & Risk Director to drive the transformation of our Fraud & Risk function with a forward-thinking end-to-end fraud strategy that balances risk management and business growth.

This role involves leading a team dedicated to overseeing merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk.

  • Fraud & Risk Strategy & Automation: Develop and implement a fraud prevention framework that balances risk reduction with business growth using tools to enhance accuracy, reduce manual work, and scale risk management.
  • Team Management & Cross-Functional Collaboration: Lead a geographically dispersed team working closely with CX, Product, and other departments to enhance fraud prevention, manage disputes, and improve risk resilience.
  • Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants including fraud, KYC compliance, chargebacks/disputes, and financial viability to reduce exposure from merchant failures and fraudulent sign-ups while championing a seamless and trustworthy experience for legitimate customers.
  • Onboarding & KYC Compliance: Establish and refine processes to ensure robust due diligence during merchant onboarding reducing the risk of fraudulent activity from the outset balancing automation vs manual in a risk environment.
  • Transaction, Payments Risk & Dispute Management: Oversee fraud detection across payment flows ensuring timely resolutions minimizing financial loss and staying ahead of emerging threats.
  • Incident Response & Crisis Management: Lead fraud investigations manage escalations and drive corrective actions to prevent recurrence acting as the senior point of escalation for high-risk incidents.
  • Resource, Improvement & Reporting: Secure leadership buy-in for adequate resourcing of fraud and risk initiatives leveraging data-driven insights to strengthen fraud controls identify emerging risks and establish KPIs for fraud losses and chargebacks with regular reporting to leadership.