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Business Process Specialist

1 week ago

Taguig, National Capital Region, Philippines Canon New Zealand Full time

At Canon New Zealand, we are seeking a highly skilled Business Process Specialist to join our team.

Key Responsibilities
  1. People Management:
  2. Supervise the team in terms of schedule adherence and completion of tasks.
  3. Provide training and knowledge sharing to the team and new hires as required.
  4. Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA) of the team, identifying areas for improvement.
  5. Keep process flows and work instructions up-to-date and well-documented.
  6. Assess team workload and recommend resource strategies as needed.
Operational Excellence
  1. Deliver exceptional customer service and quality in addressing customer concerns.
  2. Oversee order processing within company policy and procedures.
  3. Ensure accurate Sales Order postings within scheduled deadlines.
  4. Apply critical thinking to resolve issues and escalations.
  5. Prioritize day-to-day transactional activities.
  6. Delegate duties based on task complexity.
  7. Maintain effective communication with the sales team and account managers.

This is an excellent opportunity to develop your skills and contribute to our success.