Technical Support Specialist
5 days ago
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp, empowering everyone with heart, hunger, honour, and humility. We aim to drive the region forward with technology and AI.
We have a diverse team of technology practitioners in Grabber Technology Services (GTS), looking to out-serve Grabbers with positive, personalised IT experiences.
Our goal is to provide predictive and seamless experiences for all Grab employees, using Oracle ERP Cloud applications to streamline operations.
The Role
This Senior Application Support Specialist will report directly to the Support Manager for Finance Systems, focusing on operational support for Finance applications.
Your key responsibility will be to solve incoming issues efficiently, ensuring swift resolution and minimal disruption to our business.
Critical Tasks You Will Perform
- Furnish support to Finance users on system-related issues, including setup, data migration, report building, and minor enhancements.
- Provide third-level resolution, preparing technical documentation and system manuals.
- Offer technical assistance during Month-end/Year-end activities and support Finance and Procurement modules.
- Perform root cause analysis for high-severity incidents and problem tickets.
- Ensure solutions align with business needs and requirements.
What Essential Skills You Will Need
- Minimum of 3 years in a senior role working with Oracle ERP Cloud applications.
- Hands-on experience with Oracle Fusion tables, views, and setups.
- Knowledge of Oracle technologies: OTBI, BI Publisher, Oracle BPM for Cloud ERP.
- Familiarity with Oracle tools such as ADFDI, SMARTVIEW, FR Studio, BPM Workflow.
- Experience with Oracle Fusion integration with third-party applications.
- Usage of FBDI templates for Customers, Suppliers, Banks, AR Invoices, and Journals.
- High-level understanding of Oracle Financial Modules.
- Support Testing, Defects Analysis, and Fixing according to product support activities.
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