Customer Relations Service Manager

20 hours ago


Makati City, National Capital Region, Philippines Your Go to Recruiter Full time

We are seeking a highly skilled Service Quality Director to spearhead the implementation of re-engineering our department and continuously monitoring compliance. This role requires a strong background in customer service, negotiation, and presentation skills. Our ideal candidate will have at least five years of experience as a manager and be proficient in MS Office.

Responsibilities
  • Spearhead the implementation of re-engineering the department and continuously monitor compliance of each section.
  • Measure the stage-by-stage development of ongoing improvement by regularly visiting key customers to acquire service performance feedback.
  • Formulate system improvements for the Engineering support group, including the Service Coordinators, Engineering Clerks, Customer Relations Officers, and Data Encoders.
  • Negotiate service contracts and establish systems and procedures for handling service requirements.
  • Monitor and evaluate cost-saving measures for office supplies and maintenance.
  • Maintain close liaison with customers and principals.
  • Assist and monitor service schedules and operations.
  • Act as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
  • Join and preside in regular meetings with Engineering Supervisors regarding service complaints and accounts receivables.
  • Coordinate with different departments regarding commitments, service standards, and updates on equipment repairs.

This is a challenging role that requires a strong leader who can drive change and improve our customer experience. If you are a motivated individual with excellent communication skills, we encourage you to apply.



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