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Operations Management Specialist

3 weeks ago


Pasig, National Capital Region, Philippines Mass Markets Full time
Company Overview

MCI is a global provider of business process outsourcing (BPO) services, specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

Job Summary

The Division Vice President plays a key role in supporting the organization's Executive Management team. This position involves directing daily operations and call center activity across multiple locations.

Key Responsibilities
  • Establishes, implements, and communicates the strategic direction of the organization's operations division.
  • Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
Candidate Qualifications
  • A minimum of 15 years of total call center experience and at least 10 years of call center management experience.
  • An associate degree or equivalent combination of education and relevant work experience.