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Operations Management Specialist
3 weeks ago
MCI is a global provider of business process outsourcing (BPO) services, specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.
Job SummaryThe Division Vice President plays a key role in supporting the organization's Executive Management team. This position involves directing daily operations and call center activity across multiple locations.
Key Responsibilities- Establishes, implements, and communicates the strategic direction of the organization's operations division.
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
- A minimum of 15 years of total call center experience and at least 10 years of call center management experience.
- An associate degree or equivalent combination of education and relevant work experience.