Senior Quality Assurance Team Lead

2 days ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time

Cobden & Carter International is currently seeking a highly skilled and experienced Senior Quality Assurance Team Lead to join our team.

About the Role:

We are looking for an individual who can manage ownership of issues and overall customer experience, ensuring that all quality parameters are measured and tracked. The successful candidate will have at least 12-24 months of experience working as a Quality Auditor and possess strong communication and analytical skills.

About the Responsibilities:

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  • Evaluate and assess live calls or recorded calls to ensure compliance with internal policies;
  • Check for customer satisfaction metrics and regulatory standards;
  • Complete daily/weekly reports to share with all analysis and results;
  • Work with clients to identify process gaps and take huddles/briefs for the team to bridge knowledge gaps;
  • Apply lean six and Sigma practices to resolve ongoing issues;
  • Maintain privacy of customer-related information/assets.

About the Requirements:

  • ">
  • At least 12-24 months of experience working as a Quality Auditor;
  • Strong communication and analytical skills;
  • Quick learner with a global overview of the company;
  • Attention to detail, analytical, empathize, strong relationship building skills, and multitasking abilities.

About the Benefits:

  • ">
  • A competitive salary range of $80,000-$110,000 per annum;
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off;
  • Opportunities for professional growth and development within the company.

About Cobden & Carter International:

Cobden & Carter International is a leading international company providing high-quality services to clients worldwide. We value our employees and offer a dynamic work environment that fosters collaboration, innovation, and growth.

Salary: $95,000/year.



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