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Infrastructure Services Expert

1 week ago

Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time
What We're Looking For

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing Level 2 technical support for applications and infrastructure services for our clients.

Main Responsibilities:

  • Sabre and Amadeus skills required
  • OBT knowledge required
  • Provides timely responses to complex client technical issues that have been escalated from Level 1 support.
  • Manages client inquiries and accurately documents incidents via online case management tool, including accurately records time for client billing
  • Researches and troubleshoots to diagnose root cause and resolve issue quickly and effectively
  • Performs testing to ensure that solution was successful
  • Consistently responds to client inquiries within SLA targets
  • Supports special projects related to or impacting assigned online products/tools

**Ideal Candidate**

The ideal candidate will possess:

  • An Associate's degree, or equivalent experience
  • 2+ years' relevant experience
  • Customer Service experience required
  • Languages: Fluent in English
  • Ability to communicate effectively and clearly with clients and colleagues