Financial Operations Manager
5 days ago
Join Our Team
We're looking for individuals who embody a growth mindset and seek out opportunities to constantly learn more about our product, the industry, and our customers. If you're passionate about delivering world-class customer support and have a strong interest in fintech, we'd love to hear from you.
As a Customer Success Associate, you will work closely with a wide range of innovative businesses, each encountering different challenges. You will act as a trusted business advisor, helping our merchants grow their businesses by addressing their day-to-day inquiries.
You will become a PayMongo product expert, driving product education with our merchants and leading them to value. Additionally, you will coordinate with multiple merchants who are at various stages of the customer lifecycle, serve as the voice of the merchant internally, and collaborate on Qualitative Analysis with our partner outsource agency.
Your Key Responsibilities
- Help our merchants grow their businesses by assisting them with their daily inquiries
- Become a PayMongo product expert, driving product education with our merchants and guiding them towards value
- Coordinate with multiple merchants who are at various stages of the customer lifecycle
- Serve as the voice of the merchant internally by engaging in product discussions and translating customer usage and user feedback into actionable insights and feature ideas
- Collaborate on Qualitative Analysis with our partner outsource agency
- Support the implementation of Customer Experience research (e.g., Net Promoter Score, Churn Analysis, Journey Mapping)
- Gain unique insights into how thousands of businesses on PayMongo operate
- Learn how PayMongo functions and make a real impact
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