Financial Services Representative
1 day ago
J-K Network Services is a leading multinational banking and financial services company based in the Philippines with over 30 years of experience. Our company has established itself as one of the top banks in Asia, offering a wide range of banking and financial services to its clients.
Job SummaryWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be responsible for ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources. You will also introduce, promote and assist customers with digital banking solutions to meet customer needs.
Responsibilities- Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
- Introduce, promote and assist customers with digital banking solutions to meet customer needs.
- Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
- Manage customer feedback and inquiries effectively.
To be successful as a Customer Service Representative, you must have at least 2 years of experience as a Customer Service Specialist. Experience working in a BPO company is an advantage. You should also be amenable to attending face-to-face interviews once requested and willing to undergo training on-site.
Benefits- HMO with 2 dependents
- Retirement Plan
- Medical Reimbursement
- Insurance Coverage
- 30 leave credits per year
The estimated salary for this role is PHP 35,000 - PHP 40,000 depending on qualifications and experience. Note that the final compensation package may vary based on factors such as location and individual performance.
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