Customer Service Representative

1 month ago


clark, Philippines Likha Careers Full time
About the Role

We are seeking a highly skilled Customer Experience Agent to join our team at Likha Careers. As a key member of our client's support team, you will be responsible for delivering exceptional customer service and resolving customer concerns.

Key Responsibilities
  • Assist customers with issues and concerns related to their use of our product and/or service.
  • Document call-related information for auditing and reporting purposes.
  • Maintain and update customer information as needed.
  • Up-sell existing customers on new or enhanced services.
Requirements
  • At least a high school diploma or equivalent.
  • Strong computer navigational skills.
  • Proficiency in Microsoft Office applications (Word, Excel).
  • Excellent oral and written communication skills.
  • Exceptional listening and comprehension abilities.
  • Professional and courteous demeanor.
  • Customer-oriented approach.
Preferred Qualifications
  • Previous customer service experience is a plus.
About Our Client

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

What We Offer
  • Health, dental, and vision coverage/HSA.
  • Paid Time Off (PTO).
  • Paid holidays and sick leave.
  • Leadership development programs.
  • Paid training and tuition reimbursement.
  • Employee Assistance Program (EAP).


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