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Customer Service Liaison

3 weeks ago


Quezon City, National Capital Region, Philippines Lewis Glanz Consulting Full time
Job Description:

We are seeking a highly skilled Candidate Profile to join our team at Lewis Glanz Consulting. The ideal candidate will possess a strong customer service orientation, excellent communication skills, and the ability to learn quickly in a fast-paced environment.

Key Responsibilities:
  • Ensure Service Delivered: Ensure that service delivered to our customers meets contractual Key Performance Indicator (KPIs).
  • Clarify Customer Requirements: Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
  • Listen Attentively: Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Maintain Broad Knowledge: Maintain broad knowledge of client products and/or services.
  • Prepare Complete Work: Prepare complete and accurate work including appropriately notating accounts as required.