Billing Operations Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeBilling Full time $100,000 - $120,000
Job Opportunity

We are seeking a highly skilled Billing Operations Manager to lead our global billing processes and drive exceptional stakeholder experience.

This role will oversee day-to-day operations for order processing, invoicing, internal billing support, and collections while driving process improvements and ensuring timely and accurate billing services.

Key Responsibilities:
  • Leadership & Team Management
  • Supervise and mentor the billing operations team, ensuring alignment with departmental KPIs and service-level agreements.
  • Provide regular coaching, performance feedback, and skills development for team members.
  • Oversee workload distribution to maintain productivity and accuracy during peak billing cycles.
  • Act as the escalation point for complex billing issues, guiding resolution and communicating outcomes to stakeholders.
  • Ensure accurate and timely entry of new orders from Salesforce.
  • Review and approve billing readiness, order accuracy, and compliance with internal controls.
  • Oversee provisioning processes to confirm entitlements are correctly applied.
  • Maintain integrity of order data in Salesforce and NetSuite.
    • Invoicing & Revenue Assurance
    • Lead the generation and validation of invoices in NetSuite for approved orders.
    • Ensure invoices align with contractual terms, customer requirements, and compliance standards.
    • Monitor invoicing timelines and proactively address discrepancies.
    • Implement best practices for future-dated and recurring invoicing processes.
      • Cross-Functional Collaboration & Internal Support
      • Partner with Sales, Customer Success, and Finance leadership to resolve account and billing inquiries.
      • Oversee internal billing support tickets, ensuring timely and accurate resolutions.
      • Validate documentation for renewals and purchase orders per Finance policies.
      • Produce routine and ad-hoc billing analytics for leadership review.
        • Collections Support & Risk Mitigation
        • Collaborate with Sales to resolve overdue accounts and minimize aged receivables.
        • Oversee in-product messaging to customers regarding delinquent balances.
        • Support collections strategy through reporting, monitoring, and process refinement.
        • Identify operational gaps, recommend process enhancements, and lead implementation of best practices.
        • Contribute to billing-related system optimization in collaboration with IT and Finance Systems teams.
        • Develop SOPs and training documentation to ensure process consistency and scalability.
      Qualifications:

Technical Skills & Experience

  • 7+ years in billing operations, accounts receivable, or related finance functions, with at least 2 years in a supervisory or team lead role.
  • Strong proficiency in Salesforce, NetSuite, and Stripe (or similar platforms).
  • Advanced Excel and data analysis skills.
  • Experience in SaaS or technology companies preferred, with exposure to subscription and usage-based billing models.
  • Proven track record managing high-volume transaction environments with precision.
    • Soft Skills
    • Strong leadership, coaching, and team development abilities.
    • Excellent written and verbal communication skills in English.
    • Exceptional attention to detail, organizational skills, and process orientation.
    • Proactive problem-solving approach with the ability to work under pressure and meet deadlines.
    • Ability to work US Pacific Time Zone hours.
    • Adaptable to a fast-paced, growth-oriented environment.
    • Willingness to adjust schedule during peak billing cycles (month-end and quarter-end).

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