Full-Time Customer Service Representative

2 days ago

Cabuyao, Calabarzon, Philippines beBeeReceptionist Full time $10,000 - $12,000
Job Overview

The Reception and Intake Specialist is an essential role in our organization, serving as the initial point of contact for clients, prospects, and community members. This individual will be responsible for managing client requests, responding to emails, resolving issues, and updating our customer relationship management system.

Key Responsibilities
  • Daily Client Support: Manage requests, inquiries, and support of client and prospect needs; respond to emails; resolve issues; provide copies of documents; update CRM. Trained to handle 90% of matters independently. Success Metric: no more than 10% of client requests delegated.
  • Respond to incoming messages via the general email inbox within 1 business day.
  • New Client Intake: Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm. Follow up within 24 hours of CRM review.
  • Inbound Calls: Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
  • Outbound Calls: ~25 outbound calls per day to schedule/confirm appointments and follow up with leads. Completion metric: 100% of outbound calls scheduled for the day are completed; up to two days per month may be excused.
Requirements
  • 2 years of experience in the BPO industry
  • 2 years of working night shifts
  • Demonstrates learning mindset, compassion, patience, and reliability
Benefits
  • Work from Home
  • 10 Days Paid Time Off Annual
  • 5 days after 90 days; 5 more after 6 months
  • 14 Paid US Holidays
  • 13th Month Bonus

  • Full-Time Remote Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Opportunity: We are seeking a skilled and motivated individual to join our team as a Remote Customer Service Representative.">Key Responsibilities:Provide exceptional customer service through inbound and outbound calls, emails, and chats.Resolve customer complaints and issues in a timely and professional manner.Collaborate with internal teams to ensure...

  • Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱60,000 - ₱100,000

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.As a Customer Service Representative, you will work with customers to understand their needs and provide solutions that meet those...

  • Remote Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Remote Customer Service RepresentativeThe role of a remote customer service representative involves providing exceptional service to clients via phone, email, or chat. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues in a timely and professional manner, and promoting products or services to...

  • Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱3,000,000 - ₱6,000,000

    We are seeking a detail-oriented and thoughtful professional to join our team as a customer service representative.This role requires maintaining a positive, empathetic, and professional attitude at all times. Our ideal candidate is skilled in diagnosing and resolving customer issues in English/Spanish and effectively communicating via email and chat. They...

  • Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱80,000 - ₱150,000

    Looking for a fulfilling career in customer service? We have an exciting opportunity for you! Our company is seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative.Job Description:As a Customer Service Representative, you will be responsible for providing exceptional customer experiences through prompt and...

  • Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱180,000 - ₱300,000

    We are seeking a skilled Customer Service Representative to join our team. This role will involve handling customer inquiries, resolving issues, and ensuring a smooth and satisfying customer experience.Key ResponsibilitiesHandle inbound calls, emails, or chats from customers.Provide accurate information about products and services.Resolve customer complaints...

  • Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱450,000 - ₱850,000

    We are seeking an experienced professional to fill a Customer Service Representative position.Job DescriptionThis role involves delivering exceptional customer service and ensuring a positive experience for clients. The successful candidate will be responsible for providing prompt and efficient support via various communication channels, addressing customer...

  • Remote Customer Service Representative

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱18,000 - ₱24,000

    We are seeking a skilled and dedicated Remote Customer Service Representative to join our team.Job DescriptionThis role involves handling customer inquiries via phone, email, or chat with a high level of professionalism and efficiency. You will be responsible for resolving customer complaints in a timely manner while providing excellent service.Key...

  • Remote Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000

    Are you looking for a role that combines customer service skills with technical expertise?Job OverviewWe're seeking a highly motivated and organized professional to join our team as a Remote Customer Service Representative.Handle inbound and outbound calls efficiently and professionally.Resolve customer issues on the first call through effective...

  • Remote Customer Service Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱51,230 - ₱70,804

    Job Title: Remote Customer Service RepresentativeThis is an exciting opportunity to work as a remote customer service representative in a leading business process outsourcing company. As a key member of our team, you will be responsible for providing exceptional customer service and support to clients across various industries.The ideal candidate will...