Professional Training Developer

1 day ago


Iloilo City, Western Visayas, Philippines beBeeProfessional Full time ₱800,000 - ₱1,200,000
Job Title

Training and Support Specialist

Job Description

As a key player in our team, you will be responsible for developing and delivering high-quality training programs to new hires. This includes leading new hire orientation, process and product training, and guiding employees through onboarding, skill enhancement, and transitioning to independent work.

You will also design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers. Additionally, you will develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.

Furthermore, you will provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels. You will also support employees during transitions, address specific challenges, and facilitate exit processes for those not completing onboarding.

Serving as a backup and support team operations when needed, you will take phone time hours as part of training activities to stay updated and aligned with processes. You will also monitor training and QA effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.

In this role, you will collaborate with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems. You will also contribute to the development and implementation of improved QA processes to drive training and performance outcomes.



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