Front Desk Administrator

1 day ago

Las Piñas, National Capital Region, Philippines beBeeReception Full time $8,000 - $12,000
Job Title

A Reception and Intake role is a critical position in the firm, acting as the first point of contact for clients, prospects, and others in the community. As a receptionist and intake specialist, you will be responsible for managing client requests, inquiries, and support needs. This includes responding to emails, resolving issues, providing copies of documents, and updating the CRM system.

You will work independently to handle 90% of matters without needing guidance from an attorney or manager. The ideal candidate will have excellent communication skills, be proactive, and demonstrate a growth mindset. If you are self-motivated, compassionate, and eager to learn, this role may be an excellent fit for you.

The job requires strong organizational skills, attention to detail, and the ability to multitask. You will be working closely with attorneys, managers, and other team members to ensure seamless communication and effective collaboration.

In this role, you will also be responsible for gathering information from clients via phone calls and completing intake forms. You will follow up with prospective clients via email and notify them of next steps. Additionally, you will schedule non-attorney meetings and refer clients to other firms when necessary.

Key responsibilities include daily client support, responding to incoming messages within one business day, new client intake, inbound and outbound calls, and ensuring timely completion of tasks.

Requirements
  • 2 years of experience in the BPO industry
  • 2 years of working night shifts
  • Demonstrates learning mindset, compassion, patience, and reliability
Benefits
  • Work from Home
  • 10 Days Paid Time Off Annual
  • 5 days after 90 days; 5 more after 6 months
  • 14 Paid US Holidays
  • 13th Month Bonus
Application Process
  • Apply online
  • English Grammar Test (approximately 15 minutes)
  • The ALL IN Assessment (approximately 35 minutes)
  • Initial Interview via Zoom (approximately 15 minutes)
  • Online Skills Test (approximately 10 minutes)
  • Virtual Interview via Zoom (approximately 1.5 hours)
  • Virtual Shadow Day – Paid $25 USD

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