Account Development Manager

2 days ago

Davao City, Davao, Philippines beBeeLeadership Full time ₱475,200 - ₱504,000
Account Lead">

Job Description:

The Account Lead will play a key role in the success of our clients and virtual assistants. This individual will be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, and building lasting partnerships with clients across global markets.

Key Responsibilities:

  • Lead engaging video calls with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong client relationships focused on mutual growth and satisfaction

Virtual Assistant Success Development:

  • Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
  • Coordinate professional development plans that advance VA careers while meeting client needs
  • Provide feedback and training to help VAs exceed client expectations
  • Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
  • Facilitate skill development opportunities that benefit both VAs and their clients
  • Track VA performance metrics and celebrate achievements

Success Coordination & Problem Resolution:

  • Bridge communication gaps when clients and VAs face misunderstandings
  • Coordinate replacement processes when client-VA matches need adjustment
  • Facilitate win-win solutions when conflicts arise between clients and virtual assistants
  • Translate client business needs into actionable development plans for VAs
  • Coordinate cross-training opportunities that benefit multiple clients and assistants
  • Ensure both clients and VAs feel heard, valued, and successful in their partnerships

Required Skills and Qualifications:

This role requires an experienced Virtual Assistant or Executive Assistant with a proven track record of ensuring client satisfaction and building lasting professional relationships. The ideal candidate should have excellent English communication skills, a success-oriented mindset, and the ability to coordinate, mentor, and support others in achieving their goals.

Benefits:

As an Account Lead at our company, you can expect a competitive fixed monthly salary, allowances, HMO coverage, paid time off, 13th month pay, government benefits (SSS, PhilHealth, PAG-IBIG), and flexible working hours.

Internal Growth Opportunities:

We offer internal mobility and skill development opportunities, allowing successful Account Leads to explore roles in Team Management, Operations, Client Success, Training & Development, and Project Management.

Application Process:

Our application process involves completing pre-qualifying questions, interviewing with our Recruiting Team, and participating in a final interview with our Operations Team. We look forward to hearing from qualified candidates who are passionate about coordinating success for both clients and virtual assistants.

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