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Client Relations Director
2 weeks ago
This role involves leading client relationships, developing account management strategies, and serving as the primary point of contact for key clients. The successful candidate will work closely with internal teams to ensure smooth service delivery and improve both client and team experiences.
The ideal candidate will have 10+ years of experience in account management, client relations, or a leadership role in a customer-facing environment preferably in a BPO set-up. Strong communication and relationship-building skills are essential to engage effectively with both clients and internal offshore teams.
Required Skills and Qualifications:- A Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline is preferred.
- 10+ years of experience in account management, client relations, or a leadership role in a customer-facing environment preferably in a BPO set-up.
- Exceptional communication and relationship-building skills to engage with both clients and internal offshore teams effectively.
- Strong business acumen and a deep understanding of diverse industries to provide informed guidance to clients and offshore staff.
