Customer Service Professionals
4 days ago
About SP Madrid & Associates
We are a dynamic company committed to delivering exceptional customer service and support.
Job Overview
The role of Call Center Agents is crucial in ensuring our clients receive timely and efficient communication and support.
Key Responsibilities
- Inbound and Outbound Calls: Handle a high volume of incoming calls from clients, providing clear and concise information while resolving their inquiries and concerns.
- Client Communication: Manage client relationships through phone, email, and chat, ensuring prompt and efficient issue resolution.
- Negotiations and Conflict Resolution: Conduct field negotiations and resolve customer complaints and issues promptly and efficiently, maintaining a high level of client satisfaction.
- Performance Targets: Meet performance targets for collection and client satisfaction, driving business growth and success.
Qualifications
- Education: High school graduate (university degree is not required)
- Experience: No work experience required; experience in BPO or sales is a plus
- Languages: Good verbal and written communication skills in Filipino; proficiency in English is a plus
Technical Skills
- Computer Literacy: Must pass an online assessment test for basic computer skills
- Problem-Solving: Ability to handle difficult situations and resolve customer issues efficiently
- Persuasion and Negotiation: Effectively encourages clients to settle their obligations and handles objections to reach mutually beneficial outcomes
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