Integration Support Expert

1 week ago

Quezon City, National Capital Region, Philippines Sourcefit DR Full time
Job Overview:

The Integration Support Expert will provide direct support to assigned Market/Project units. In this role, you will directly manage all site statuses Post-CX and Post-Integration.

You will be responsible for coordination with the Market-assigned Implementation Manager, Project Manager, and Operations Manager to provide accurate data and formatted reports for both internal and external use.

Key Responsibilities:

  1. Maintain dynamic communications with the Market team.
  2. Be available to provide technical Subject Matter Expert (SME) data and opinions directly to the end customer in support of the Delivery team.
  3. Be flexible and master multiple areas of expertise, including, but not limited to, Ericsson and Nokia systems.
  4. Continuously keep your competence and skills up to date with rapidly developing technology.
  5. Drive quality standards within the teams; coordinate with various teams (e.g., integration, construction, RF teams) to address raised issues, process improvements, and quality concerns.
  6. Identify areas for process improvement within the support organization and implement solutions.
  7. Maintain a clear and accurate understanding of Market/Project-specific threshold data and requirements, ensuring the delivery team is aware and accountable.
  8. Develop Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) for use by external national remote teams, clearly defining market standards and requirements.

Requirements:

  • 3+ years of Telecom Operational Project Management/Construction Management experience.
  • Experience with direct site troubleshooting, including base RF issues and PIM.
  • Knowledge of wireless environments and tools (e.g., Ericsson ENM, PiLot Plots, etc.) and eNodeB equipment, as well as reports generated from these tools.
  • A developed understanding of the E2E lifecycle for wireless/cellular site carriers and the design/build process.
  • Proven experience managing teams focused on large-scale project goals.
  • Ability to influence and inspire action, as well as to implement changes in processes.
  • Experience in creating Methods of Procedures (MOPs) and developing Standard Operating Procedures (SOPs).
  • Ability to effectively communicate with both internal and external customer units.
  • Strong technical writing skills.

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