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E-commerce Service Expert

7 days ago

Quezon City, National Capital Region, Philippines Dynamic Business Outsourcing Solutions (DBOS) Full time

Welcome to Dynamic Business Outsourcing Solutions (DBOS), where we're committed to delivering world-class customer experiences. As an E-commerce Service Expert, you'll play a vital role in driving business growth through exceptional customer support.

Main Objectives:
  • Deliver seamless customer experiences across various touchpoints
  • Build long-lasting relationships with customers through empathetic communication and issue resolution
  • Stay updated on industry trends, competitor analysis, and market research to inform strategic decisions
  • Work closely with cross-functional teams to develop and implement process improvements
  • Develop and maintain comprehensive knowledge of DBOS products/services to provide expert advice to customers
Essential Skills:
  • Proven track record in customer-facing roles, preferably in e-commerce
  • Proficiency in CRM tools such as ZenDesk and Hubspot
  • Exceptional written and verbal communication skills in English
  • Strong analytical and problem-solving abilities
  • Adaptability and willingness to learn and grow with the company