Lexus Service Ambassador

3 days ago


Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time
Job Summary

We are seeking a highly skilled Service Receptionist to provide exceptional customer service in our Service Reception Area. The ideal candidate will be responsible for creating a positive first impression, ensuring timely communication, and promoting a best-in-class customer experience.

Key Responsibilities:
  • Become the ambassador of Omotenashi, delivering exceptional customer service and setting the tone for an outstanding experience.
  • Promote Lexus In-Moment Survey and encourage customers to share their feedback.
  • Welcome and greet all appointment and walk-in customers, demonstrating a friendly and professional demeanor.
  • Create a positive work environment that fosters engagement and motivation.
  • Assist customers with Electronic Queuing System (EQS) and guide them to the appropriate Service Consultant.
  • Serve as a liaison between customers and service associates, relaying relevant information accurately and promptly.
  • Ensure Service Advisors attend to customers in a timely manner via queue system.
  • Notify MRS when a booked customer fails to show up and inform MRS about service rebooking requests.
  • Answer local calls on behalf of service reception associates when they are busy attending to customers.
  • Record daily customer arrivals and ensure they are being attended to by the Service Consultant.
  • Strive to deliver a positive customer experience by addressing inquiries promptly and professionally.
  • Identify the number of daily walk-ins for Service Reception.
  • Direct customers to the correct department, notify the relevant person, and introduce the customer to the Sales Consultant/Service Consultant.
  • Perform duties assigned from time to time by CRO/CRM.

Requirements:
  • Candidate must possess at least a Bachelor's/College Degree (preferably HRM-related courses).
  • Experience of at least 2 years of reception experience in an automotive dealership or equivalent.
  • Position is for permanent/full-time position.
  • Proficient in MS Office applications.
  • Kaizen.
  • 5S.
  • Customer Focus.
  • Communication and Interpersonal Skills.
  • Will to succeed (Resilience & perseverance).
  • Promotes superior customer satisfaction to all service reception associates.
  • Excellent communication, Telephone Etiquette, and interpersonal skills.


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