Senior Business Operations Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeOperations Full time ₱30,000 - ₱36,000

We are seeking an Operations Coordinator to join our team.

The ideal candidate will have strong experience with email management systems, particularly Outlook.

They will also have excellent communication skills for phone screening and client interaction, as well as experience with CRM systems and a willingness to learn new platforms.

In addition, the candidate should have proficiency in Excel for cost tracking and project management, as well as experience with project management tools like Trello.

The Operations Coordinator will be responsible for managing daily email filtering and responses using existing Outlook filing system, maintaining under 10 actionable emails and striving for inbox zero.

They will also screen and filter incoming phone calls, utilizing software tools to rank and prioritize communications, escalating only critical matters requiring founder attention.

The role will involve coordinating daily scheduling for subcontractors, materials delivery, and internal/external client confirmations.

The Operations Coordinator will support estimation processes by following up with part-time estimator on delivery commitments and deadlines.

They will assist with variation estimate processes including sketch preparation, documentation, and support tasks.

The Operations Coordinator will manage CRM pipeline during transition to APB Smarter websites platform, ensuring maximum utilization of system features.

Filtering and qualifying incoming leads to identify genuine prospects versus tire-kickers is another key responsibility.

Additionally, the candidate will support social media marketing initiatives and lead generation activities.

Maintaining consistent marketing activities and publications during peak operational hours is a must.

The Operations Coordinator will create and maintain standard operating procedures (SOPs) and checklists for all business processes.

They will track costs and project allocations accurately in existing Excel systems (with potential migration to other platforms).

Ensuring proactive communication with clients regarding project updates and potential delays is crucial.

The candidate will upload and organize position descriptions and business documents in Trello for team access.

Key Requirements:
  • Strong experience with email management systems
  • Excellent communication skills
  • Experience with CRM systems
  • Proficiency in Excel
  • Experience with project management tools
  • Australian business hours availability

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