Technical Service Director
14 hours ago
The Jollibee Group is seeking a Technical Service Director to lead its managed service operations and drive the success of its data platform. The ideal candidate will have a strong background in IT, Data, or Cloud services, with a proven track record of leading cross-functional teams and driving process improvements.
Responsibilities:
Leadership and Team Management:
- Lead and develop a team of L1, L2, and L3 support engineers to deliver exceptional service quality and client satisfaction.
Service Delivery Management:
- Develop and implement effective service level agreements (SLAs) and performance metrics to meet client expectations.
Incident and Problem Management:
- Design and implement efficient incident and problem management processes to ensure timely resolution and root cause analysis.
Required Skills and Qualifications:
- At least 8 years of experience in leading service delivery or operations teams in IT, Data, or Cloud services.
- Strong expertise in data platforms, preferably with experience in supporting data lakes, data hubs, or cloud-based data solutions.
- Proven track record of driving process improvements and operational efficiencies in service delivery.
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Technical Service Desk Director
6 days ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timeTechnical Service Desk DirectorWe are seeking an experienced Technical Service Desk Director to join our team at Pacvue. The successful candidate will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient resolution of IT-related issues. This position will report to the Corporate IT Director and will be responsible for...
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Technical Director
1 day ago
Manila, National Capital Region, Philippines Crypto Directories Full timeAs a Technical Director at Crypto Directories, you will be responsible for driving technical initiatives and mentoring developers to foster a culture of innovation. Our cutting-edge cryptocurrency analytics platform is built on scalable solutions using React.Key Responsibilities:Mentor and lead a team of full-stack developers to ensure technical...
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Senior Technical Director
3 days ago
Manila, National Capital Region, Philippines Socium - Teams Done Differently Full timeAt Socium - Teams Done Differently, we are seeking a Senior Technical Director to lead our technical team and ensure the delivery of exceptional customer support services.About the RoleWe are looking for an experienced leader who can operationally coordinate the activities and workload of technical engineers to manage and meet service commitments. The ideal...
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Technical Director
2 days ago
Manila, National Capital Region, Philippines NCC Group Full timeAbout the TeamWe are a dynamic and innovative team of software developers and technologists. As a Technical Director - Software, you will play a key role in shaping the technical direction of our software development group.The successful candidate will have a strong understanding of software architecture, object-oriented development, and design patterns, as...
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Manila, National Capital Region, Philippines DME Service Solutions Full timeCompany Overview:DME Service Solutions is a leading provider of global call center business process outsourcing service solutions. We strive to be the industry leader by delivering exceptional customer experiences and helping our clients meet their strategic business goals.Job Summary:The Senior Director will play a critical role in driving revenue growth,...
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Technical Services Director
7 hours ago
Manila, National Capital Region, Philippines NICE Full timeAbout the PositionThe Enterprise Customer Advocate will be responsible for overseeing a team of Technical Account Managers who provide exceptional customer service to NICE's key customers. This role requires excellent communication and leadership skills to drive customer satisfaction and loyalty.Key responsibilities include:Developing and executing strategic...
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Technical Communications Director
2 days ago
Manila, National Capital Region, Philippines Aurecon Group Full timeAbout the RoleAurecon is seeking an experienced Technical Communications Director to join our team.This key role will be responsible for leading the development of technical communications strategies and plans that align with Aurecon's sales and marketing objectives.The successful candidate will have a strong background in technical writing, editing, and...
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Technical Program Director
3 days ago
Manila, National Capital Region, Philippines AppEvolve, LLC Full timeAbout the RoleWe are seeking an experienced Tech Lead to join our team as a Senior Technical Director. As a key member of our technical leadership team, you will play a vital role in guiding the technical direction of our projects and leading a team of skilled developers.Key ResponsibilitiesDesign, develop, and test software applicationsCollaborate with...
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Service Delivery Director
14 hours ago
Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full timeThe QBE Group Shared Services Limited - Philippine Branch is seeking an experienced Service Delivery Director to lead its service delivery efforts. This individual will be responsible for overseeing the design, implementation, and management of technology solutions that meet business needs.About the Role:Leading the design, implementation, and management of...
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Technical Operations Director
1 day ago
Manila, National Capital Region, Philippines LogiScale Inc. Full timeRole DescriptionThe Technical Operations Director will oversee the technical aspects of our organization, ensuring the efficient operation of our systems and infrastructure.Key ResponsibilitiesMaintain systems to ensure minimal downtime for staff and customers.Create and customize automated workflows such as using Microsoft Power Apps and Zapier.Integrate...
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Testing Services Director
12 hours ago
Manila, National Capital Region, Philippines Recruiter PH Full timeRecruiter PH is committed to delivering high-quality products and experiences. We're seeking a talented Testing Services Director to drive excellence in our testing processes. This leadership role demands strategic thinking, technical expertise, and exceptional collaboration skills.About the PositionIn this role, you'll develop and implement comprehensive...
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Service Excellence Director
3 days ago
Manila, National Capital Region, Philippines VISEO Full timeJob Overview:VISEO is seeking a Service Excellence Director to lead our IT service delivery efforts. This role involves developing and implementing a service delivery strategy that aligns with business objectives.Main Responsibilities:Service Delivery Strategy: Develop and implement a service delivery strategy that aligns with business objectives.Team...
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Customer Service Director
3 days ago
Manila, National Capital Region, Philippines Socium - Teams Done Differently Full timeSocium - Teams Done DifferentlyJob Summary:We are seeking a skilled CUSTOMER SERVICE DIRECTOR to join our team. As a key member of our organization, you will play a crucial role in enabling clients to achieve their operational, commercial, and strategic goals.About the Role:Act as a conduit to ensure that the portfolio of products and services provide...
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Global Mobility Director
3 days ago
Manila, National Capital Region, Philippines Poutrix Full timeJob DescriptionThe Discipline Director will lead and manage Poutrix Mobility (Transportation) Structures business operations comprising of 400+ engineering and BIM professionals across our locations. This role reports directly to the Director – Mobility and works alongside other Discipline Directors.Key Responsibilities:Provide professional leadership at a...
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Technical Director of Software Development
3 days ago
Manila, National Capital Region, Philippines 247 International Corporation Full timeJob OverviewWe are seeking a Technical Director of Software Development to join our team at 24/7 International Corporation. The successful candidate will be responsible for leading and mentoring our software development team, providing guidance on coding standards, best practices, and troubleshooting.The ideal candidate will have excellent technical skills,...
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Technical Director for Banking Operations
14 hours ago
Manila, National Capital Region, Philippines Octal Philippines Inc. Full timeAt Octal Philippines Inc., we are seeking an accomplished IT professional to lead our IT department as a Technical Director for Banking Operations. This strategic role requires expertise in online banking operations, ensuring alignment with business goals through effective IT management.Key ResponsibilitiesProvide technical leadership and oversight for the...
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Technical Director
3 days ago
Manila, National Capital Region, Philippines Sun Life Financial Full timeSun Life Financial is seeking an experienced Technical Director - System Design to lead our technical teams in designing and implementing innovative solutions.In this role, you'll be responsible for providing technical leadership and guidance to ensure the delivery of high-quality solutions that meet business requirements. You'll work closely with...
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Technical Operations Director
14 hours ago
Manila, National Capital Region, Philippines Comglasco Aguila Glass Corporation Full timeJoin Comglasco Aguila Glass Corporation as a Technical Operations Director and take charge of our IT operations, ensuring seamless execution of our business strategies. With your expertise, we will maintain a secure and efficient IT environment that drives innovation and growth.About the RoleYou will lead a team of IT professionals, guiding them in achieving...
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Customer Service Director
3 days ago
Manila, National Capital Region, Philippines UNICONS BUSINESS SERVICES INC Full timeWe are looking for a talented Customer Service Director to lead our customer service operations at UNICONS BUSINESS SERVICES INC.Job DescriptionAs a Customer Service Director, you will be responsible for overseeing all aspects of our customer service operations, including customer service management, call center operations, and billing management.• Develop...
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Director of Financial Services
13 hours ago
Manila, National Capital Region, Philippines UST Angelicum College Full timeDirector of Financial Services Job DescriptionThe Director of Financial Services will provide strategic leadership and direction to the finance team at UST Angelicum College. This individual will be responsible for developing and implementing financial plans, managing budgets, and ensuring compliance with accounting standards and regulations.Main...