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Automotive Service Professional

2 weeks ago

Taguig, National Capital Region, Philippines Tesla, Inc. Full time

Tesla Motors is seeking an experienced Automotive Service Professional to join their team of progressive vehicle experts. This role requires a high level of customer interaction, so the ideal candidate will possess both technical acumen and excellent customer service skills.

Key Responsibilities
  • Provide exceptional customer support via phone calls, emails, and drive-ins.
  • Determine if technical solutions can be resolved over the phone or escalate to Shop Foreman/Service Manager for immediate attention.
  • Accurately record issues and data into the Dealer Management System, emphasizing attention to detail.
  • Conduct transactions with the system and communicate estimated completion times to customers.
Required Skills
  • Extensive knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.
  • Understanding of basic automotive techniques related to vehicle repair and servicing.
  • Ability to follow oral and written instructions with precision and attention to detail.
  • Willingness to learn new and innovative automotive technologies.