Enterprise Network Architect
3 days ago
About the Role
We are seeking a highly experienced NOC Engineer to join our team. In this critical role, you will be responsible for monitoring, supporting, and providing advanced troubleshooting of our large complex data network infrastructure.
You will work closely with our network engineering and management teams to identify and resolve system/network issues. This role will mainly be triggered by automatic alerting (system alerts) for investigation and escalation as required, and by support.
Key Responsibilities:
- Manage the company's production system uptime and functionality, including troubleshoot and identify solutions to resolve various system/network issues.
- Investigate and escalate Netops Alerting during working hours and follow up on alerts from off hours.
- Mitigate outages and system malfunctions to ensure no customer effect and prepare escalation by priority/urgency for DEV teams.
- Engage with 3rd party service providers for resolution of network/system issues.
- Provide higher tier system support for the company's customer support T1-3.
- Create dashboards and alerting for the company's system functionality.
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