Classroom Support Associate

2 days ago

Cavite City, Calabarzon, Philippines beBeeProctor Full time ₱500,000 - ₱1,000,000
Support Associate - Classroom

The organization is seeking highly skilled Support Associates to assist in the facilitation of new hire classes as Proctors.

About the Role:
  • This role involves working closely with Trainers to ensure a smooth and engaging learning experience for new hires.
Key Responsibilities:
  1. Assist Trainer through Classroom Management
    1. Monitor classroom throughout the day
    2. Check on agents' behavior in class including level of engagement, agents not paying attention to training, agents that do not appear in training environment
    3. Assist new hires on their technical concerns including system issues, camera concerns, connectivity, etc.
    4. Assist Trainers in making sure that all new hire class are on the same page during facilitation and activities through identifying new hires with raised hands for questions, new hires that are disengaged or confused
    5. Assist Trainers on minimizing interruption during class. Example: mute agents that are off mute while others are talking, calling out unnecessary background noises
    6. Assist in filling out DEJ, with updates throughout the day (as assigned by the trainer):
      1. Add in any system issues
      2. Agent attendance issues
      3. Lesson completion updates
      4. Help trainer with breakout rooms
      5. Getting everyone to breakout rooms and back to the main session
      6. Monitoring breakout rooms for agent participation and task completion
      7. Help complete any administrative tasks assigned by The Trainer
      8. Coordination HR/IT/OPs interactions with agents
      9. Coordination of classroom visitors
      10. Activity setup
      11. Login testing
    7. Off Class Duties
      1. Proctors not in class are expected to take phone calls until such time that a class will be assigned to him/her.
      2. Proctors may attend trainings as a Leadership Developmental for him/her when not in class
    Requirements:
  • Proficiency in the use of personal computers
  • Good non-verbal and verbal communication skills – both oral and written
  • Good interpersonal skills with the ability to work with trainer
  • Good attention to detail
  • Ability to work in a dynamic environment
  • Ability to work different shifts as required (with work week in-class possibly being 45-50 hours)

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