Corporate Facilities Services Lead

**About the Role**

We are seeking a highly experienced and skilled Senior Manager of Corporate Real Estate Services to join our team. This individual will be responsible for managing the Real Estate portfolio, workplace services, global strategic planning, customer relationship management, special projects related to Visa real estate and facilities functions for Visa offices in Southeast Asia.

The successful candidate will have a strong background in real estate and facilities management, with experience in leading cross-functional teams and collaborating with stakeholders to achieve business objectives. They will also have excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.

Responsibilities:

• Lead the activities of in-house and outsourced resources in the delivery of real estate transaction services, construction/project management, facilities management and space planning.
• Ensure the delivery of daily facilities services through third-party service providers and their designated partners to ensure both hard and soft services are of the highest standards and a focus on workplace and employee experiences.
• Regularly collaborate with fellow Corporate Services colleagues, both regional and global.
• Maintain relationships with key stakeholders to ensure that facilities services are delivered in line with the business requirements and in continuity across the business.
• Maintain relationships with property owners of leased office spaces.
• Develop and manage real estate capital and operating expense budgets, provide input into financial planning and expense forecasting of budgets, consistently seek, suggest and document cost control ideas and process improvements.
• Maintain accurate data on portfolio performance such as occupancy, costs and service delivery.
• Develop and execute Build, Operate, Renovate, Churn and Move projects based on the strategic plan, portfolio reviews, or on an ad hoc business need. Identify the need for additional internal and external resources (design, project management, facilities management, etc.) and direct their activities.
• Execute global portfolio management and strategic planning activities for the department using financial scenario planning and cost modeling, portfolio analysis, labor & demographic data, and real estate market information.
• Partner with key business unit stakeholders to develop a comprehensive outlook of workforce plan and headcount projections to support global footprint and growth strategies. Key responsibilities include, but are not limited to, business case development, real estate & labor market analysis, and supporting pursuit of economic incentives.
• Assist with global real estate portfolio reporting activities including monthly financial, operational and performance reporting to key stakeholders and regular ad-hoc reporting activities for the department.
• Collaborate in formal global customer relationship management (CRM) program for the GCRE function by developing the strategy, approach, processes, procedures and infrastructure.Develop and cultivate relationships with key global stakeholders in all geographies and levels within the organization, as well as third-party service providers and vendors to proactively obtain better, more timely insight into key business drivers that will impact the portfolio.
• Closely work on global lease administration processes, procedures and associated reporting activities covering IPVMC.
• Lead programming of workspace requirements (headcount/growth, allocations, adjacencies, special support needs) with business units, collate and analyze data related to requirements, workspace needs and plan for restack as appropriate.
• Target and/or maintain LEED or equivalent certified facilities operations at each major facility, as appropriate.
• Provide in-country site specific support to Global Security and Safety (GSS), who maintain corporate responsibility for security programs including but not limited to the employee badge program, Access Control and Video Surveillance Systems, and Security Risk Review Program, other duties include managing Visa Inc.'s Key Controls, Policies and Procedures (Chapter 8), the Site Emergency Response Program (SERP), the Emergency Response Team (ERT), and the First Aid and AED programs.
• In conjunction with GSOC East and GSS, manage and respond to alarm and security incidents within the site, conducting initial investigation measures in coordination with the Regional Head of GSS.
• Serve as liaison with local building management and security officials for safety and security related issues and will be the point of contact (POC) for law enforcement officials in liaison with the Regional Head of GSS.
• Work on special projects and strategic initiatives for the global real estate portfolio, as required.
• Demonstrate business and financial acumen to make strategic decisions, engage in negotiations, evaluate issues and propose solutions.
• Attend real estate industry conferences, tradeshows and symposiums on emerging trends and best practices.
• Maintain relationships with key real estate industry partners (i.e., developers, brokers, landlords, financiers, etc.) and other best-in-class CRE organizations.
• Contribute to Global and Regional Corporate Real Estate services initiatives including but not limited to Workplace Strategy (e.g. Activity Based Working), Sustainability (e.g. Carbon Emission Reduction), Wellbeing (e.g. Inclusion and Diversity supporting Workplace).
• Ensure required local permits, certificates and other regulations related to Corporate Real Estate are in place.