Medical Administrative Specialist
1 day ago
This role requires a highly skilled and organized individual to work as a medical receptionist. The successful candidate will be responsible for delivering an exceptional patient experience through efficient, friendly, and professional communication via phone and email.
Key Responsibilities:
- Managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy.
- Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.
- Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
- Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
- Monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries.
- Confirm patient registration details, ensuring all required fields are complete and accurate.
- Update and maintain patient information in the patient management system.
- Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
- Ensure documentation and correspondence are accurate and privacy-compliant.
- Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
- Contribute to a positive team culture, actively participating in virtual meetings and team check-ins.
- Perform other administrative or support duties relevant to the virtual reception function as required.
Requirements:
- Bachelor's degree in Administration or a health-related field preferred.
- Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
- Excellent verbal and written communication skills with a professional and friendly tone.
- Strong time management and multitasking abilities with a calm, solutions-focused approach.
- Proficient in patient management software and Microsoft Office (Outlook, Word, Excel).
- Understanding of patient privacy and confidentiality protocols.
- Ability to work both independently and as part of a supportive remote team.
- Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms.
- Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous.
What We Offer:
- Work from home, day shift, Monday to Friday 7:00AM – 4:00PM PHT.
- Opportunities to work with leading companies in Australia and beyond.
- Comprehensive HMO and government-mandated benefits.
- Training programs for career development.
- Engaging company outings, team activities, and wellness sessions.
- Supportive, inclusive culture.
- Dedicated managers focused on your growth and success.
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